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Frequently Asked Questions

Have a question? We may already have the answer! Take a look at our FAQs.

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Rooms & Suites

What time is check in? caret-down

Check in time is from 3pm, however, if you arrive early and your room is not ready, you can leave your bags with us for when you return.

What time is check out? caret-down

Check out is 11am.

How old do you need to be to book a room? caret-down

At 18 years old, guests can book a room without a parent. However, between the ages of 18 and 21, they are unable to accompany children under the age of 18.

What are the room prices for children? caret-down

For guests booking an interconnecting classic west wing room, we offer a 30% discount on our standard bed and breakfast rate. For children sharing their parents room, there is a £50 supplementary charge for each child (4 – 12 years). For children aged 3 years and under, there is no supplementary charge.

What are the room configurations for families? caret-down

Our classic & superior west wing bedrooms can accommodate two adults and a baby cot. Our deluxe west wing rooms can accommodate two adults and two children under the age of 12 years. Our family rooms can accommodate two adults and three children. For the children there is one bunk bed and a sofa bed or cot.
Some of our mansion bedrooms can accommodate children.

Experiences

Can I arrive early and use the leisure facilities? caret-down

Please note check in time for the hotel is 3pm and check out time is 11am and you are able to arrive early to use our outdoor facilities.

Can I visit the Walled Garden and use the outdoor pool and beach if I’m not staying at the hotel? caret-down

No, entry into the Walled Garden where our beach and outdoor pool is located is available for hotel residents only.

Restaurants & Bars

I can’t book a table online, what shall I do? caret-down

All non-resident booking availability is displayed on our website. If you cannot select a slot it means that sadly we are already fully booked and our reservations team will not be able to book you in either.

If you have booked to stay at the hotel, please contact our reservations team  by emailing reservations@thegrove.co.uk or calling 01923 296010 and they will book your table.

Can I book a table if I’m not staying at the hotel? caret-down

During summer, as the hotel is very busy, we reserve most of the tables for hotel residents. All available dates and times are listed online and if no availability is showing it means we are fully booked or dining is reserved for hotel residents only and our reservations team will not be able to book you in either. Our restaurant diaries open 2 months in advance of the date you are looking to dine.

I have a reservation to stay at The Grove, how do I book a table? caret-down

Please contact our reservations team who will book your table by emailing reservations@thegrove.co.uk or calling 01923 296010.

Can I make a reservation for the bars? caret-down

We do not take reservations for The Glasshouse or The Stables bars, these operate on a walk-in only basis but please note, priority is given to hotel residents and golfers and we have the right to refuse people on busy days.

Is there a dress code in The Grove’s restaurants? caret-down

We do not have a strict dress code, but recommend that our guests dress in smart casual wear.

When do your restaurant diaries open? caret-down

Guests who are not staying with us are able to book our restaurants up to two months in advance of the date you are looking to dine. For example if you are booking a table for the 22 April, you will be able to book from 22 February.

Hotel guests are able to make their dining reservation when they make their hotel reservation.

Sequoia spa

What are the opening hours at Sequoia Spa? caret-down

Sequoia opening times are Monday – Friday 6am – 9pm* and Saturday – Sunday 7.30am – 8pm*. On Bank Holidays we are open from 7.30am – 8pm*.

*Please note, last entry is 30 minutes before closing time.

Are there age requirements for Sequoia Spa? caret-down

As Sequoia is a peaceful sanctuary, no one under 16 years is allowed to use the spa unless you are a hotel resident or member in which case your children over 12 years old may use the indoor pool between 3pm and 5pm.

We ask all families to come swim ready for the swimming pool as we have no family changing facilities

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