The Glasshouse
As part of the new European Union privacy protection laws we are required to inform you when we use tracking features called ‘cookies’ on our website.
“Cookies” are tiny, harmless text files sent to your computer or mobile when you visit a website.
Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience.
We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details.
Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.
Our website uses third party companies to deliver online services. Their websites may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.
Current third parties are:
If you do not consent to us using cookies you can restrict or delete them from your browser. To help you change your browsers cookie preferences we have collated some instructions for the most popular browsers.
Click here for details of how to change your privacy preferences
Please note if cookies are disabled the online browsing experience ‘may’ be limited.
| Cookie Type | What we use them for |
| _utma | This cookie is what’s called a “persistent” cookie, and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. |
| _utmb | Records when a visitor enters a site, and expires at the end of the session. |
| _utmc | Records when a visitor leaves a site. It expires after 30 minutes if there is no activity. |
| _utmz | Keeps track of where the visitor came from, search criteria, and geographic region they came from. It expires in 6 months. |
| ctst | Used to make sure we can write the 3rd party cookies. |
| stc4101 | This is the third party cookie used to store all the other cookie data in concatenated form. The Cookie’s name has the site ID in it. |
| stcs4101 | stcs[siteid] temporary (session) data used for de duping the main cookie store (stc[siteid]) |
| PREF / NID | Stores preferences for the Google widgets. |
| original_referer / original_referer / k / js / guest_id / _twitter_sess | Cookies that support our third party social media partner Twitter. |
| Session Cookies | Our website uses a number of session cookies which ensure you are remembered as you move between pages. Without a session cookie features such booking engines and shops would not work. |
| Http Only cookies: ASP.NET_SessionId / xid / RefererCookie / store_language |
Used only when transmitting HTTP (or HTTPS) requests these cookies restrict access from other, non-HTTP APIs (such as JavaScript). This restriction mitigates but does not eliminate the threat of session cookie theft. |
Our website uses as small amount of animation using Adobe Flash Player. Please note Flash cookies are stored on your device in much the same way as usual cookies, but they’re managed differently by your browser. To disable or delete a Flash cookie, see Adobe Flashplayer Security Settings.
The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and will post updates on this page.
If you’d like to learn more about cookies and the EU Directive here are some useful links:
Or call 01923 296010
Or call 01923 296010
Or call 01923 296010
