Terms and Conditions

Green fees vary by season, date, time of day, demand and availability. Rates are subject to change until the time of booking. Once a booking is confirmed, the rate is fixed and will not change.

All rates displayed on our online booking system or as confirmed over the phone at the time of booking are the best available rates. Pre-payment will be taken at time of booking. If you would like to cancel your booking please email tee.time@thegrove.co.uk. Any cancellations made less than 14 days prior to the day of play will be non-refundable. Providing we have a minimum of 48 hours’ notice we will permit the transfer of the pre-payment to a future date once within 3 months of the original date. Please note cancellations also apply to a reduction in player numbers.

British weather can vary from day-to-day, or even hour-to-hour. Therefore, we do not offer a rain check policy. If you have a voucher for golf, please bring it with you on the day of play.

Routine maintenance takes place throughout the year at The Grove. Due to unforeseen climatic changes we are unable to confirm when these works will be taking place and will advise you of any relevant works prior to arrival.

Reservations cannot be guaranteed until 30 days prior to the tee time. Your booking will be automatically confirmed unless you hear from The Grove.

Please note when making a booking of less than 4 players, there is a strong probability you will be paired up to make a 4-ball on the day. The pace of play will remain at a 4-ball pace of 4.5 hours throughout the day, regardless of booking size.

Golf at The Grove is a cashless facility, you can only pay by card.

You shall only make legitimate reservations in good faith, only for use by you and/or your invited guests and/or others on whose behalf you are authorised to act, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservations in anticipation of demand. We reserve the right to cancel or modify reservations with our discretion for any reason, including where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, even if such mistake or error is ours. Please note, children are classed as 12 years and below. Those aged 13 and above are classed as adults and will be charged at our full rate. During the school holidays, a £25 charge applies to children aged 3 and under.

Notification of booking cancellation must be received at least 48 hours prior to arrival date to avoid a one night charge. Please note that packages and offers will have specific terms and conditions.

The card used to pay the deposit must be presented when taking the service unless it is a 3rd party agreement.

Please note that check-in will not be permitted without a valid credit card or debit card. On arrival all guests will be required to provide a valid credit card or debit card to guarantee room payment (if not prepaid) as well as extras/incidentals. This card will be utilised to administer a pre-authorisation charge of  £200 per room per night, plus the value of any outstanding accommodation for the duration of your visit.

Please note although the card is not fully charged at this stage the authorised monies will be held against the likely purchase. The final form of payment for extras/incidentals may be changed on check-out if you wish, however it should be noted that if you fail to complete your transaction at the point of departure with the same card utilised at check in, it may take up to 30 days for the monies to be released back to your account. Personal credit limits are the responsibility of the credit card holder and we do not take responsibility for any charges incurred as a result of any breach in these limits regardless of the length of time charges are held

Guests without a credit or debit card will not be able to check-in.

Should you wish to pay by cash the maximum value we can accept for any booking is £1000. This includes payments that are being made by separate individuals –  £1000 is the maximum.

If you wish to pay by cash for accommodation, a valid credit/debit card will still need to be provided at check in.

Please note check in time for the hotel is from 3pm and check out time is by 11am. You are welcome to store your luggage with the Concierge team and begin exploring the grounds when you arrive.

Non-residential guests must book either a full day or evening spa package. All treatments must be guaranteed with a credit card. Should you need to cancel your reservation, please contact the Spa Reservations Team on spa.reservations@thegrove.co.uk. Any cancellations made less than 14 days prior to the day of visit will be non-refundable. Providing we have a minimum of 48 hours’ notice we will permit the transfer of the pre-payment to a future date once within 3 months of the original date.

For full Sequoia Terms and Conditions please click here.

For full details on our Spa Membership, please view our Terms & Conditions here.

Some dining reservations require a deposit payable at the time of booking. Cancellation must be received at least 48 hours prior to the dining date to avoid any charges and receive a refund. The charges applicable are £20 per person for  Lounges, The Glasshouse and The Stables Restaurant. We will endeavour to meet all your requests, however please note these are subject to availability.

Detailed terms and conditions for our monthly dining offers can be found at the foot of each page.

All live availability for dining can be found on the individual dining pages. As our restaurants are very popular places to dine, once availability is gone online, note no other tables will be available for your chosen date and time.

Bookings can be made online or by emailing: activities@thegrove.co.uk. Pre-payment is required at time of booking. Cancellations 14 days prior to booking date will receive a full refund. Within 14 days, the activity can be moved to another date. Within 48 hours, no changes can be made to the reservation and the activity will be charged in full. Please see individual activity pages for full terms and conditions.

The Grove reserves the right to exclude or eject any persons from an event or the hotel premises who it shall reasonably consider to be acting in a manner that is unlawful, offensive, threatening (actual or potential) to other guests or our personnel. We will also take action if we believe that the behaviour of individuals or an entire party may cause or does cause damage to our property or our guest’s or employee’s property. In certain instances the Client will be charged for any actual damage caused. Use of our swimming pools will not be allowed at events where alcohol is being served.

Complete our Golf Check-In form to be entered into our prize draw for the chance to win a complimentary 4-ball at The Grove.

1. The prize draw is open to UK residents aged 18 years or over, excluding employees of The Grove, their families, agents, or anyone else professionally associated with this promotion.

2. To enter, entrants must complete and submit the Golf Check-In form and provide the requested contact details. No purchase is necessary to enter the prize draw.

3. The prize is one complimentary 4-ball at The Grove, entitling the winner and three guests to one round of golf on The Grove’s golf course.

4. The prize is subject to availability and applicable tee-time restrictions. Certain dates or times may be excluded at The Grove’s discretion.

5. Any additional services or purchases, including food, beverages, equipment hire, additional golf, travel or accommodation, are not included unless expressly stated.

6. The winner will be selected at random from all eligible entries received during the relevant prize draw period.

7. The Grove’s decision regarding the winner is final and no correspondence, other than notification of the winner, will be entered into.

8. The prize must be booked by the prize winner and taken within six months of the date on which the winner is notified, unless otherwise agreed by The Grove.

9. The winner and their guests are responsible for all travel expenses to and from The Grove and for any costs incurred over and above the prize outlined in these terms and conditions.

10. The winner is defined as the person whose contact details were submitted with the winning entry.

11. The winner will be contacted using the contact details provided on the Golf Check-In form.

12. If the winner does not respond within 14 days of being notified, The Grove reserves the right to withdraw the prize and select an alternative winner from the remaining eligible entries.

13. The Grove accepts no responsibility for entries that are lost, delayed, incomplete, corrupted or not successfully submitted due to technical faults, internet connectivity, faulty hardware or software, or any other circumstances beyond The Grove’s reasonable control.

14. The winner may be asked to participate in reasonable unpaid publicity relating to the promotion. Any such participation will be discussed with the winner in advance.

15. The prize is non-transferable, non-refundable, may not be resold or exchanged and has no cash alternative. The prize cannot be used in conjunction with any other offer or promotion unless otherwise agreed by The Grove.

16. The Grove reserves the right to disqualify any entrant where it has reasonable grounds to believe that the entrant has breached these terms and conditions, provided false information, or otherwise acted fraudulently or improperly in connection with the promotion.

17. If an entrant or winner is disqualified, The Grove may, at its discretion, select a replacement winner from the remaining eligible entries using the same selection method.

18. The Grove reserves the right to suspend, cancel or amend the promotion where circumstances beyond its reasonable control make this necessary.

19. By entering the prize draw, entrants will be deemed to have accepted and agreed to be bound by these terms and conditions.

20. All entry instructions form part of these terms and conditions.

21. The Grove reserves the right to amend these terms and conditions where circumstances outside its reasonable control make this unavoidable. Any significant amendments will be communicated appropriately.

22. The Grove will collect and process personal information for the purposes of administering the prize draw, contacting the winner and fulfilling the prize. Personal information will be handled in accordance with The Grove’s Privacy Policy.

Where entrants separately choose to opt in to receive marketing communications from The Grove, they may unsubscribe at any time using the unsubscribe link included in marketing emails. Entry into the prize draw is not conditional upon consenting to receive marketing communications unless expressly stated on the entry form.

23. The Grove has arranged this promotion in good faith but, to the fullest extent permitted by law, accepts no liability for any loss, damage or injury arising from acceptance or use of the prize, except where such liability cannot legally be excluded.

24. Players using the prize must comply with The Grove’s usual golf course rules, dress code, pace-of-play requirements and any other applicable conditions of play at the time of their visit.

The Grove reserves the right to make changes, corrections, cancellations and/or improvements to the website and content, and the products, services and programs described therein at any time without notice, including after confirmation of a transaction.

Each Gift Voucher features a unique reference ID code and cannot be extended beyond the expiry date shown on the front of the voucher. Your unique voucher reference ID code, will be required at the point of booking and advance bookings are necessary. It may not be exchanged for cash, replaced if lost, and is non-transferable. The gift voucher must be presented upon arrival when redeeming the experience. If not presented, an alternative method of payment will be required. Each Gift Voucher can only be used against the items stated. No change or cash back will be given and no voucher for the difference will be issued. No photocopies will be accepted. Cancellation of a booking with less than 48 hours’ notice will render the voucher null & void. Dates and times are subject to availability. Vouchers may not be valid on selected dates such as Christmas, New Year, Bank Holiday weekends, Easter and Valentine’s Day and supplements may apply during these periods. Vouchers must be used by people over 16 years of age only. All Gift Vouchers are subject to availability. Not redeemable against stays or bookings made via third-party websites. Terms & Conditions are subject to change.

To help everyone feel comfortable and relaxed, we kindly ask that you respect the privacy of fellow guests by ensuring they are not included in photographs or videos without their consent.