STANDARD HOTEL CANCELLATION POLICY
Notification of booking cancellation must be received at least 48 hours prior to arrival date to avoid a one night charge.
DEPOSITS AND PAYMENTS
The card used to pay the deposit must be presented when taking the service unless it is a 3rd party agreement.
Please note that check-in will not be permitted without a valid credit card or debit card. On arrival all guests will be required to provide a valid credit card or debit card to guarantee room payment (if not prepaid) as well as extras/incidentals. This card will be utilised to administer a pre-authorisation charge of £200 per room per night, plus the value of any outstanding accommodation for the duration of your visit.
Please note although the card is not fully charged at this stage the authorised monies will be held against the likely purchase. The final form of payment for extras/incidentals may be changed on check-out if you wish, however it should be noted that if you fail to complete your transaction at the point of departure with the same card utilised at check in, it may take up to 30 days for the monies to be released back to your account. Personal credit limits are the responsibility of the credit card holder and we do not take responsibility for any charges incurred as a result of any breach in these limits regardless of the length of time charges are held
Guests without a credit or debit card will not be able to check in.
SEQUOIA SPA RESERVATIONS
Non-residential guests must book either a full day or evening spa package. All treatments must be guaranteed with a credit card. Notification of Treatment cancellations must be received 24 hours prior to arrival to avoid a 100% charge. Notification of Day Spa Package cancellations must be received 72 hours prior to arrival to avoid a 100% charge.
For full Sequoia Terms and Conditions please contact Sequoia on 01923 294294
All online bookings must be prepaid in advance at the time of booking. Should you need to cancel your reservation, please contact the Golf Reservations Team on 01923 294266. Cancellations made outside of 48 hours will be issued a refund. Any cancellations made less than 48 hours prior to the booking will be non-refundable and non-transferable. Please note cancellations also apply to a reduction in player numbers. In situations where a booking has been made for less than 4 players, The Grove reserves the right to fill remaining open slots within that tee time. Pace of play is based on 4.5 hours per 4-ball. The British weather can vary from day-to-day, or even hour to hour. Therefore we do not offer a rain check policy. If on the day of play there is inclement weather, for that time of the year we will issue golfers who have pre paid for their rounds with a voucher to return to The Grove at a later date. However, if you make the decision to tee off on such a day we will not offer any refunds or alternative tee times. If you have a voucher for golf, please bring it with you on the day of play. Routine maintenance takes place throughout the year at The Grove. Due to unforeseen climatic changes we are unable to confirm when these works will be taking place and will advise you of any works on arrival.
Some dining reservations require a deposit payable at the time of booking.
Cancellation must be received at least 48 hours prior to the dining date to avoid any charges and receive a refund. The charges applicable are £20 per person for The Lounges, The Glasshouse and Stables Restaurant or £25 per person for Colette’s. We will endeavour to meet all your requests, however please note these are subject to availability.
Detailed terms and conditions for our monthly dining offers can be found at the foot of each page.
The Grove reserves the right to exclude or eject any persons from an event or the hotel premises who it shall reasonably consider to be acting in a manner that is unlawful, offensive, threatening (actual or potential) to other guests or our personnel. We will also take action if we believe that the behaviour of individuals or an entire party may cause or does cause damage to our property or our guest’s or employee’s property. In certain instances the Client will be charged for any actual damage caused. Use of our swimming pools will not be allowed at events where alcohol is being served.
Each Gift Voucher features a unique reference ID code and cannot be extended beyond the expiry date shown on the front of the voucher. Your unique voucher reference ID code, will be required at the point of booking and advance bookings are necessary. It may only be redeemed once in full, may not be exchanged for cash, replaced if lost, and is non-transferable. The gift voucher must be presented upon arrival when redeeming the experience. If not presented, an alternative method of payment will be required. Each Gift Voucher can only be used against the items stated. No change or cash back will be given and no voucher for the difference will be issued. No photocopies will be accepted. Cancellation of a booking with less than 48 hours’ notice will render the voucher null & void. Dates and times are subject to availability. Vouchers may not be valid on selected dates such as Christmas, New Year, Bank Holiday weekends, Easter and Valentine’s Day and supplements may apply during these periods. Vouchers must be used by people over 16 years of age only. Terms & Conditions are subject to change.