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Soad, Mansion Experience Manager

Hi Soad, TELL US, WHAT DOES A TYPICAL DAY LOOK LIKE FOR YOU AS A MANSION EXPERIENCE MANAGER?

A typical day starts with me getting a handover of what’s been going on at Front of House with our guests. If we are busy I will help out on the reception desk and if things are quiet then I will be preparing for the arrival of our mansion suite guests. This normally involves contacting guests ahead of their stay and learning more about their preferences and of any amenity requests, organising their registration card and keys and so on. I also work closely with our guest experience team and together we ensure that guest queries are dealt with swiftly and efficiently.

What can guests expect when they stay in a mansion suite?

When guests stay in a mansion suite they will receive several exclusive perks. They will of course have a dedicated Experience Manager overseeing their stay – either myself or my wonderful colleague, Najalee – and can enjoy a private check-in, late check-out and exclusive use of the Library at certain times. The complimentary minibar, Hackney Gelato and arrival drinks come as standard and there’s even the option to enjoy a Bamford massage from the comfort of your suite!

HAVE YOU HAD ANY WEIRD AND WONDERFUL ROOM REQUESTS FROM MANSION SUITE GUESTS?

There have been no wild requests, unless you count the occasional plea for more cookies at bedtime! Just kidding of course. We’re standing by, though – ready to turn any stay into a memorable experience when the time comes!

Which Suite is your favourite and why?

I’d have to pick our Hyde Suite as my top choice, mainly due to its positioning on the second floor. It has the most captivating view of the presentation lawn. My second favourite suite has to be the Clarendon Suite as it exudes that cosy home-away-from-home vibe, and when the fire pit on The Glasshouse terrace is lit, the cosiness is felt even more so.

Winter firepit

Can you share an interesting, lesser-known fact about the mansion?

Legend has it that our mansion is home to the ghost of Sir Reginald von Chucklesworth, a dapper Victorian-era gentleman who was known for his impeccable sense of humour. It’s said that on particularly joyous nights, you might catch a glimpse of him in the hallways, telling ghostly jokes and leaving echoes of laughter in his wake. Some guests even claim to have received spectral high-fives after a particularly good punchline. So, if you hear a faint chuckle in the corridors, don’t be alarmed – it’s just Sir Chucklesworth keeping the afterlife amused!

Hyde Suite in the Mansion

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Junior Suite with a view (2)

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