Menu
The Re-invented Guest Experience | The GroveGift Vouchers The Re-invented Guest Experience | The GroveMake a BookingThe Re-invented Guest Experience | The Grove
The Re-invented Guest Experience | The Grove
Mon 13 Jul
Tue 14 Jul

Or call 01923 296010

Modify / Cancel

The Re-invented Guest Experience

Although our golf course is now open, the last few months have been a little quiet for us here at The Grove. The good news is, as well as giving us an opportunity to help the local community, it’s given us plenty of time to plan for the future. With that in mind, we are delighted to announce that we will be re-opening on Monday 20 July. Here’s what to expect…

The Hotel and Restaurant


In line with guidance from the World Health Organisation, the government, Public Health England and various health and safety advisors, we have made several adjustments to the usual guest journey to safeguard both our residents and team.

1. Enhanced Cleaning Protocols

  • Ozone generator cleaning in all bedrooms between guests to destroy bacteria, pathogens and viruses
  • Increased frequency of cleaning in all public areas, using hospital grade antibacterial cleaning products and anti-viral fogging
  • Complimentary hand gel in every bedroom
  • New hand sanitiser stations throughout the hotel

2. Guest Wellbeing Measures

  • Thermal imaging temperature checks upon arrival for peace of mind for everyone in the hotel
  • Directional signage and controls to reduce congestion
  • New luggage sanitising process

3. Employee Safety Initiatives

  • Thermal imaging temperature checks upon arrival and careful monitoring for other symptoms
  • Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer
  • Uniform adaptations to incorporate Personal Protective Equipment
  • Installation of protective screens in front of house areas for peace of mind

4. Physical Distancing Measures

  • Appropriate physical distancing measures throughout the hotel, in line with government guidance
  • Furniture re-configuration and capacity reductions in public spaces and restaurants
  • Express check-in and check-out available to all guests
  • Amended restaurant service methods to reduce close contact
  • Contactless payment methods, including credit/debit cards, Apple Pay and BACS

5. Flexible Booking Policy

  • Updated bedroom booking policy, should guests need to change the dates of their stay

1. Enhanced Cleaning Protocols

  • Ozone generator cleaning in all bedrooms between guests to destroy bacteria, pathogens and viruses
  • Increased frequency of cleaning in all public areas, using hospital grade antibacterial cleaning products and anti-viral fogging
  • Complimentary hand gel in every bedroom
  • New hand sanitiser stations throughout the hotel

2. Guest Wellbeing Measures

  • Thermal imaging temperature checks upon arrival for peace of mind for everyone in the hotel
  • Directional signage and controls to reduce congestion
  • New luggage sanitising process

3. Employee Safety Initiatives

  • Thermal imaging temperature checks upon arrival and careful monitoring for other symptoms
  • Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer
  • Uniform adaptations to incorporate Personal Protective Equipment
  • Installation of protective screens in front of house areas for peace of mind

4. Physical Distancing Measures

  • Appropriate physical distancing measures throughout the hotel, in line with government guidance
  • Furniture re-configuration and capacity reductions in public spaces and restaurants
  • Express check-in and check-out available to all guests
  • Amended restaurant service methods to reduce close contact
  • Contactless payment methods, including credit/debit cards, Apple Pay and BACS

5. Flexible Booking Policy

  • Updated bedroom booking policy, should guests need to change the dates of their stay

Golf at The Grove


Offering a world-class golfing experience has always been, and will continue to be, our priority. With that in mind, we have temporarily re-invented the way you can safely play golf at The Grove.

View the protocols
The Re-invented Guest Experience | The Grove