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The new normal at Sequoia spa for Members

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The new normal at Sequoia spa


Opening hours are 6am – 9pm Monday – Friday and 8am – 8pm Saturday – Sunday.

Gym & Studio

In order to allow users to safely exercise, we have spaced out and relocated some of the gym equipment to the studio. There will be a maximum of 18 people allowed in the gym at any one time.

No booking is required for the gym but studio class must be booked in advance.

Pool

Advance bookings are no longer needed for the pool.

Classes

There will be a maximum of 14 people permitted per class.
Studio and aqua classes will need to be booked in advance.
Pre-booking is not required for outdoor fitness classes.

Changing Facilities

Changing rooms will be available to all members.
We ask that you spend a maximum of 15 minutes inside so that social distancing can be managed effectively.
Please bear this in mind and be considerate to fellow members so they are not having to wait for extended periods of time.

Spa Treatments

Spa treatments can be booked online via our new members portal or by calling 01923294294.

Prior to your visit you will be asked to complete an electronic consultation form which will need to be returned 24 hrs before your treatment. If any medical concerns are highlighted, a member of the Sequoia Therapy team will contact you to discuss.

We ask that you arrive no more than 10 mins before your treatment commences. Your therapist will collect you from the waiting area and escort you to your sanitised treatment room. You will be asked to sanitise your hands prior to the treatment.

During the treatment your therapist will be wearing personal protection equipment; this will consist of a disposable apron mask and visor.

Between each treatment, the treatment rooms are stripped of all linen used and thoroughly sanitised.

At the end of your treatment you will be able to rest in our relaxation room for up to 30 minutes.

Discover our latest treatment menu here…

Treatment Menu

Booking Procedures

Our new online booking system is now live. As a result, members can now book pool and gym sessions, classes and treatments with ease.

Member Login

Please note:
– the activity calendar will only show to members logged in using their email address assigned to their membership.
– the booking system is not fully supported by Internet Explorer, if you are experiencing issues please use an alternative browser such as Chrome, Firefox or Safari.

For those who would prefer to book directly with us, you are welcome to do so by calling our membership team on 01923295926 between 9am – 5pm, Monday – Saturday.

Booking Terms & Conditions

  • Classes can be booked up to 6 days in advance.
  • A maximum of one class per time slot can be reserved.
  • Bookings that do not meet the criteria stated above will be removed from the system.
  • We do ask that if you are unable to attend your session or class, please inform us as soon as possible so we can offer your place to another member.

FAQs

How will my membership be reinstated? You don’t need to do anything, we will automatically reinstate your membership with effect 1 May unless you were previously on suspension and this will remain in place.

Will the membership fees remain the same? Yes, there will be no change to the current membership fees.

Can I continue my suspension if I am not ready to return? Yes. You can continue to suspend your membership for a charge of £40 for the month of May then your membership will be reinstated from 1 June 2021. If you are on suspension on medical grounds updated confirmation will be required to support this.

Will there be restrictions on the social areas in Sequoia? Yes, there will be reduced capacities in all areas of the spa so we ask that you book prior to coming to avoid disappointment and observe signage in and around the Spa.

If I have loyalty vouchers that expire will these be extended? Membership vouchers will be extended in line with your membership renewal date.

Can I bring a guest with me to Sequoia? Guest will be welcome from 17 May subject to availability and a valid guest pass.

Will I be able to upgrade my membership to include the Walled Garden? Due to the current timelines and capacity constraints, unfortunately we are unable to offer our normal walled garden membership supplement this year.

Will I be able to use my Walled Garden voucher from my membership pack? Yes you will be able to book a time slot with the resort reservations team but only if you have reinstated your Sequoia membership.

Gym & Studio

In order to allow users to safely exercise, we have spaced out and relocated some of the gym equipment to the studio. There will be a maximum of 18 people allowed in the gym at any one time.

No booking is required for the gym but studio class must be booked in advance.

Pool

Advance bookings are no longer needed for the pool.

Classes

There will be a maximum of 14 people permitted per class.
Studio and aqua classes will need to be booked in advance.
Pre-booking is not required for outdoor fitness classes.

Changing Facilities

Changing rooms will be available to all members.
We ask that you spend a maximum of 15 minutes inside so that social distancing can be managed effectively.
Please bear this in mind and be considerate to fellow members so they are not having to wait for extended periods of time.

Spa Treatments

Spa treatments can be booked online via our new members portal or by calling 01923294294.

Prior to your visit you will be asked to complete an electronic consultation form which will need to be returned 24 hrs before your treatment. If any medical concerns are highlighted, a member of the Sequoia Therapy team will contact you to discuss.

We ask that you arrive no more than 10 mins before your treatment commences. Your therapist will collect you from the waiting area and escort you to your sanitised treatment room. You will be asked to sanitise your hands prior to the treatment.

During the treatment your therapist will be wearing personal protection equipment; this will consist of a disposable apron mask and visor.

Between each treatment, the treatment rooms are stripped of all linen used and thoroughly sanitised.

At the end of your treatment you will be able to rest in our relaxation room for up to 30 minutes.

Discover our latest treatment menu here…

Treatment Menu

Booking Procedures

Our new online booking system is now live. As a result, members can now book pool and gym sessions, classes and treatments with ease.

Member Login

Please note:
– the activity calendar will only show to members logged in using their email address assigned to their membership.
– the booking system is not fully supported by Internet Explorer, if you are experiencing issues please use an alternative browser such as Chrome, Firefox or Safari.

For those who would prefer to book directly with us, you are welcome to do so by calling our membership team on 01923295926 between 9am – 5pm, Monday – Saturday.

Booking Terms & Conditions

  • Classes can be booked up to 6 days in advance.
  • A maximum of one class per time slot can be reserved.
  • Bookings that do not meet the criteria stated above will be removed from the system.
  • We do ask that if you are unable to attend your session or class, please inform us as soon as possible so we can offer your place to another member.

FAQs

How will my membership be reinstated? You don’t need to do anything, we will automatically reinstate your membership with effect 1 May unless you were previously on suspension and this will remain in place.

Will the membership fees remain the same? Yes, there will be no change to the current membership fees.

Can I continue my suspension if I am not ready to return? Yes. You can continue to suspend your membership for a charge of £40 for the month of May then your membership will be reinstated from 1 June 2021. If you are on suspension on medical grounds updated confirmation will be required to support this.

Will there be restrictions on the social areas in Sequoia? Yes, there will be reduced capacities in all areas of the spa so we ask that you book prior to coming to avoid disappointment and observe signage in and around the Spa.

If I have loyalty vouchers that expire will these be extended? Membership vouchers will be extended in line with your membership renewal date.

Can I bring a guest with me to Sequoia? Guest will be welcome from 17 May subject to availability and a valid guest pass.

Will I be able to upgrade my membership to include the Walled Garden? Due to the current timelines and capacity constraints, unfortunately we are unable to offer our normal walled garden membership supplement this year.

Will I be able to use my Walled Garden voucher from my membership pack? Yes you will be able to book a time slot with the resort reservations team but only if you have reinstated your Sequoia membership.