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Spa Member Update | New Normal | The Grove
Sat 08 Aug
Sun 09 Aug

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The new normal at Sequoia spa


Initially we will be running reduced operating hours (7.30am – 8.00pm) in order for us to test the systems and procedures we have in place. We will however, be offering an earlier spin class within Cedar suite at 7am to accommodate our early birds!

We will be closely monitoring usage levels and patterns, adjusting these times accordingly as necessary. I assure you that we will constantly be taking all Government guidance and industry advice on board, amending our working procedures, practices & protocols as necessary. Our aim, as always, is to be able to give the very best customer service and experience that we can.

Gym & Studio

In order to allow users to safely exercise, we have spaced out and relocated some of the gym equipment to the studio. There will be a maximum of 12 people allowed in the gym at any one time.

Sessions are split into 45 min sessions throughout the day and must be booked in advance to ensure a 15 minute turnaround time for the spa team to sanitise the area.

Pool

There will be a maximum of 12 people allowed in the pool at any one time, split between a slow lane and a fast lane. Only 2 people will be able to use the poolside Jacuzzi at a time.

Sessions are split into 45 min sessions throughout the day and must be booked in advance to ensure a 15 minute turnaround time for the spa team to sanitise the area.

The vitality pool, steam rooms and sauna will remain closed until further notice.

If you would like to use Anouska’s Childrens Pool, please call 01923295926.

Classes

There will be a maximum of 12 people per class and all classes will need to be pre-booked. Classes will resume from Monday 3 August. The temporary classes timetable can be found here…

Class Timetable

Changing Facilities

Changing facilities and showers will be available but at a capacity of 8 people per changing room, so must be pre-booked if required. This means that we will be asking members to get ‘swim or gym’ ready at home so changing areas can be quickly used for storing valuables in lockers or to get dressed after using the facilities.

Spa Treatments

Spa treatments will be available from the 27th July and can be booked by calling 01923294294.

Prior to your visit you will be asked to complete an electronic consultation form which will need to be returned 24 hrs before your treatment. If any medical concerns are highlighted, a member of the Sequoia Therapy team will contact you to discuss.

We ask that you arrive no more than 10 mins before your treatment commences. Your therapist will collect you from the waiting area and escort you to your sanitised treatment room. You will be asked to sanitise your hands prior to the treatment.

During the treatment your therapist will be wearing personal protection equipment; this will consist of a disposable apron mask and visor.

Between each treatment, the treatment rooms are stripped of all linen used and thoroughly sanitised.

At the end of your treatment you will be able to rest in our relaxation room for up to 30 minutes.

Discover our latest treatment menu here…

Treatment Menu

Booking Procedures

To ensure a smoother booking experience, we are currently developing an online system and mobile app. This will allow members to book pool and gym sessions, classes and treatments with ease. More details of how these systems can be used will be communicated very soon – so keep an eye on your inbox.

In the meantime gym, pool and class sessions can be booked up to 7 days in advance by calling our membership team on 01923295926 between 9am – 5pm, Monday – Saturday. We do ask that if you are unable to attend your session or class, please inform us as soon as possible so we can offer your place to another member.

FAQs

How will my membership be reinstated? You don’t need to do anything, we will automatically reinstate your membership with effect 1 August unless you have completed the Sequoia Suspension Request form and returned it to us before the 30 July 2020.

How will I be compensated for the remaining days I missed in March? The first Direct Debit payment for monthly membership (taken shortly after 1 August) or the renewal payment for annual membership will be adjusted to reflect the days you had paid for but missed in March.

Will the membership fees remain the same? Yes, there will be no change to the current membership fees.

Can I continue my suspension if I am not ready to return? Yes. You can continue to suspend your membership for a monthly charge of £40 for up to 6 months. If you have an questions regarding suspension, please contact our team on spamembership@thegrove.co.uk

Will there be restrictions on the social areas in Sequoia? Yes, there will be reduced capacities in both the Juice Bar and the Members Lounge. This will not be managed by a booking system but we ask you are considerate of other members and limit your usage of these areas to 30 minutes.

If I have loyalty vouchers that expire will these be extended? No membership vouchers will be extended.

Can I bring a guest with me to Sequoia? Sadly, we will not be able to accommodate guests until social distancing measures are relaxed.

Will I be able to upgrade my membership to include the Walled Garden? Due to the current timelines and capacity constraints, unfortunately we are unable to offer our normal walled garden membership supplement this year.

Will I be able to use my Walled Garden voucher from my membership pack? Yes you will be able to book a time slot with the resort reservations team but only if you have reinstated your Sequoia membership.

Is there anything else I need to know?

  • Since buffet style service is not currently practical, there will be no member’s breakfast in the spa but complimentary coffee available in the member’s lounge in its place.
  • If you have Glasshouse Breakfast Vouchers, this must be pre-booked as the capacity of the restaurant is currently reduced.
  • We will not be running the loyalty card incentive.
  • Personal Training will be available upon request with the gym team
  • Treatment bookings will currently all be 1 hour 20 minutes only and are bookable by calling 01923294294.

Gym & Studio

In order to allow users to safely exercise, we have spaced out and relocated some of the gym equipment to the studio. There will be a maximum of 12 people allowed in the gym at any one time.

Sessions are split into 45 min sessions throughout the day and must be booked in advance to ensure a 15 minute turnaround time for the spa team to sanitise the area.

Pool

There will be a maximum of 12 people allowed in the pool at any one time, split between a slow lane and a fast lane. Only 2 people will be able to use the poolside Jacuzzi at a time.

Sessions are split into 45 min sessions throughout the day and must be booked in advance to ensure a 15 minute turnaround time for the spa team to sanitise the area.

The vitality pool, steam rooms and sauna will remain closed until further notice.

If you would like to use Anouska’s Childrens Pool, please call 01923295926.

Classes

There will be a maximum of 12 people per class and all classes will need to be pre-booked. Classes will resume from Monday 3 August. The temporary classes timetable can be found here…

Class Timetable

Changing Facilities

Changing facilities and showers will be available but at a capacity of 8 people per changing room, so must be pre-booked if required. This means that we will be asking members to get ‘swim or gym’ ready at home so changing areas can be quickly used for storing valuables in lockers or to get dressed after using the facilities.

Spa Treatments

Spa treatments will be available from the 27th July and can be booked by calling 01923294294.

Prior to your visit you will be asked to complete an electronic consultation form which will need to be returned 24 hrs before your treatment. If any medical concerns are highlighted, a member of the Sequoia Therapy team will contact you to discuss.

We ask that you arrive no more than 10 mins before your treatment commences. Your therapist will collect you from the waiting area and escort you to your sanitised treatment room. You will be asked to sanitise your hands prior to the treatment.

During the treatment your therapist will be wearing personal protection equipment; this will consist of a disposable apron mask and visor.

Between each treatment, the treatment rooms are stripped of all linen used and thoroughly sanitised.

At the end of your treatment you will be able to rest in our relaxation room for up to 30 minutes.

Discover our latest treatment menu here…

Treatment Menu

Booking Procedures

To ensure a smoother booking experience, we are currently developing an online system and mobile app. This will allow members to book pool and gym sessions, classes and treatments with ease. More details of how these systems can be used will be communicated very soon – so keep an eye on your inbox.

In the meantime gym, pool and class sessions can be booked up to 7 days in advance by calling our membership team on 01923295926 between 9am – 5pm, Monday – Saturday. We do ask that if you are unable to attend your session or class, please inform us as soon as possible so we can offer your place to another member.

FAQs

How will my membership be reinstated? You don’t need to do anything, we will automatically reinstate your membership with effect 1 August unless you have completed the Sequoia Suspension Request form and returned it to us before the 30 July 2020.

How will I be compensated for the remaining days I missed in March? The first Direct Debit payment for monthly membership (taken shortly after 1 August) or the renewal payment for annual membership will be adjusted to reflect the days you had paid for but missed in March.

Will the membership fees remain the same? Yes, there will be no change to the current membership fees.

Can I continue my suspension if I am not ready to return? Yes. You can continue to suspend your membership for a monthly charge of £40 for up to 6 months. If you have an questions regarding suspension, please contact our team on spamembership@thegrove.co.uk

Will there be restrictions on the social areas in Sequoia? Yes, there will be reduced capacities in both the Juice Bar and the Members Lounge. This will not be managed by a booking system but we ask you are considerate of other members and limit your usage of these areas to 30 minutes.

If I have loyalty vouchers that expire will these be extended? No membership vouchers will be extended.

Can I bring a guest with me to Sequoia? Sadly, we will not be able to accommodate guests until social distancing measures are relaxed.

Will I be able to upgrade my membership to include the Walled Garden? Due to the current timelines and capacity constraints, unfortunately we are unable to offer our normal walled garden membership supplement this year.

Will I be able to use my Walled Garden voucher from my membership pack? Yes you will be able to book a time slot with the resort reservations team but only if you have reinstated your Sequoia membership.

Is there anything else I need to know?

  • Since buffet style service is not currently practical, there will be no member’s breakfast in the spa but complimentary coffee available in the member’s lounge in its place.
  • If you have Glasshouse Breakfast Vouchers, this must be pre-booked as the capacity of the restaurant is currently reduced.
  • We will not be running the loyalty card incentive.
  • Personal Training will be available upon request with the gym team
  • Treatment bookings will currently all be 1 hour 20 minutes only and are bookable by calling 01923294294.
Spa Member Update | New Normal | The Grove