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The new normal at Sequoia spa


Opening hours for Ivory Members are 6.30am – 9pm on weekdays.

I can assure you that we are continuing to monitor Government guidance and industry advice, amending our working procedures, practices & protocols as necessary. Our aim, as always, is to be able to give the very best customer service and experience that we can.

Gym & Studio

In order to allow users to safely exercise, we have spaced out and relocated some of the gym equipment to the studio. There will be a maximum of 12 people allowed in the gym at any one time.

Sessions are split into 45 min sessions throughout the day and must be booked in advance to ensure a 15 minute turnaround time for the spa team to sanitise the area.

Pool

Due to social distancing measures and pool capacity limits, swimming sessions must be booked in advance.

Sessions are split into 45 min sessions throughout the day to allow a 15 minute turnaround time for the spa team to sanitise the area.
Please be aware that only 2 people will be able to use the poolside Jacuzzi at a time.

The vitality pool, steam rooms and sauna are now open but also need to be booked in advance.

 

Classes

There will be a maximum of 12 people per class and all classes will need to be pre-booked. The latest class timetable can be found here…

Class Timetable

Changing Facilities

Changing facilities and showers will be available but at a capacity of 8 people per changing room, so must be pre-booked if required. This means that we will be asking members to get ‘swim or gym’ ready at home so changing areas can be quickly used for storing valuables in lockers or to get dressed after using the facilities.

Spa Treatments

Spa treatments are now available and can be booked online via our new members portal or by calling 01923294294.

Prior to your visit you will be asked to complete an electronic consultation form which will need to be returned 24 hrs before your treatment. If any medical concerns are highlighted, a member of the Sequoia Therapy team will contact you to discuss.

We ask that you arrive no more than 10 mins before your treatment commences. Your therapist will collect you from the waiting area and escort you to your sanitised treatment room. You will be asked to sanitise your hands prior to the treatment.

During the treatment your therapist will be wearing personal protection equipment; this will consist of a disposable apron mask and visor.

Between each treatment, the treatment rooms are stripped of all linen used and thoroughly sanitised.

At the end of your treatment you will be able to rest in our relaxation room for up to 30 minutes.

Discover our latest treatment menu here…

Treatment Menu

Booking Procedures

Our new online booking system is now live. As a result, members can now book pool and gym sessions, classes and treatments with ease.

Member Login

Please note:
– the activity calendar will only show to members logged in using their email address assigned to their membership.
– the booking system is not fully supported by Internet Explorer, if you are experiencing issues please use an alternative browser such as Chrome, Firefox or Safari.

For those who would prefer to book directly with us, you are welcome to do so by calling our membership team on 01923295926 between 9am – 5pm, Monday – Saturday.

Booking Terms & Conditions

  • Classes can be booked up to 6 days in advance.
  • A maximum of one class per time slot can be reserved.
  • Members are permitted to book two gym and gym pool sessions per day.
  • Should you need to reserve an additional session, please speak to the membership team.
  • Bookings that do not meet the criteria stated above will be removed from the system.
  • We do ask that if you are unable to attend your session or class, please inform us as soon as possible so we can offer your place to another member.

FAQs

How will my membership be reinstated? You don’t need to do anything, we will automatically reinstate your membership with effect 1 August unless you have completed the Sequoia Suspension Request form and returned it to us before the 30 July 2020.

How will I be compensated for the remaining days I missed in March? The first Direct Debit payment for monthly membership (taken shortly after 1 August) or the renewal payment for annual membership will be adjusted to reflect the days you had paid for but missed in March.

Will the membership fees remain the same? Yes, there will be no change to the current membership fees.

Can I continue my suspension if I am not ready to return? Yes. You can continue to suspend your membership for a monthly charge of £40 for up to 6 months. If you have an questions regarding suspension, please contact our team on spamembership@thegrove.co.uk

Will there be restrictions on the social areas in Sequoia? Yes, there will be reduced capacities in both the Juice Bar and the Members Lounge. This will not be managed by a booking system but we ask you are considerate of other members and limit your usage of these areas to 30 minutes.

If I have loyalty vouchers that expire will these be extended? No membership vouchers will be extended.

Can I bring a guest with me to Sequoia? Sadly, we will not be able to accommodate guests until social distancing measures are relaxed.

Will I be able to upgrade my membership to include the Walled Garden? Due to the current timelines and capacity constraints, unfortunately we are unable to offer our normal walled garden membership supplement this year.

Will I be able to use my Walled Garden voucher from my membership pack? Yes you will be able to book a time slot with the resort reservations team but only if you have reinstated your Sequoia membership.

Is there anything else I need to know?

  • Since buffet style service is not currently practical, there will be no member’s breakfast in the spa but complimentary coffee available in the member’s lounge in its place.
  • If you have Glasshouse Breakfast Vouchers, this must be pre-booked as the capacity of the restaurant is currently reduced.
  • We will not be running the loyalty card incentive.
  • Personal Training will be available upon request with the gym team
  • Treatment bookings will currently all be 1 hour 20 minutes only and are bookable by calling 01923294294.

Gym & Studio

In order to allow users to safely exercise, we have spaced out and relocated some of the gym equipment to the studio. There will be a maximum of 12 people allowed in the gym at any one time.

Sessions are split into 45 min sessions throughout the day and must be booked in advance to ensure a 15 minute turnaround time for the spa team to sanitise the area.

Pool

Due to social distancing measures and pool capacity limits, swimming sessions must be booked in advance.

Sessions are split into 45 min sessions throughout the day to allow a 15 minute turnaround time for the spa team to sanitise the area.
Please be aware that only 2 people will be able to use the poolside Jacuzzi at a time.

The vitality pool, steam rooms and sauna are now open but also need to be booked in advance.

 

Classes

There will be a maximum of 12 people per class and all classes will need to be pre-booked. The latest class timetable can be found here…

Class Timetable

Changing Facilities

Changing facilities and showers will be available but at a capacity of 8 people per changing room, so must be pre-booked if required. This means that we will be asking members to get ‘swim or gym’ ready at home so changing areas can be quickly used for storing valuables in lockers or to get dressed after using the facilities.

Spa Treatments

Spa treatments are now available and can be booked online via our new members portal or by calling 01923294294.

Prior to your visit you will be asked to complete an electronic consultation form which will need to be returned 24 hrs before your treatment. If any medical concerns are highlighted, a member of the Sequoia Therapy team will contact you to discuss.

We ask that you arrive no more than 10 mins before your treatment commences. Your therapist will collect you from the waiting area and escort you to your sanitised treatment room. You will be asked to sanitise your hands prior to the treatment.

During the treatment your therapist will be wearing personal protection equipment; this will consist of a disposable apron mask and visor.

Between each treatment, the treatment rooms are stripped of all linen used and thoroughly sanitised.

At the end of your treatment you will be able to rest in our relaxation room for up to 30 minutes.

Discover our latest treatment menu here…

Treatment Menu

Booking Procedures

Our new online booking system is now live. As a result, members can now book pool and gym sessions, classes and treatments with ease.

Member Login

Please note:
– the activity calendar will only show to members logged in using their email address assigned to their membership.
– the booking system is not fully supported by Internet Explorer, if you are experiencing issues please use an alternative browser such as Chrome, Firefox or Safari.

For those who would prefer to book directly with us, you are welcome to do so by calling our membership team on 01923295926 between 9am – 5pm, Monday – Saturday.

Booking Terms & Conditions

  • Classes can be booked up to 6 days in advance.
  • A maximum of one class per time slot can be reserved.
  • Members are permitted to book two gym and gym pool sessions per day.
  • Should you need to reserve an additional session, please speak to the membership team.
  • Bookings that do not meet the criteria stated above will be removed from the system.
  • We do ask that if you are unable to attend your session or class, please inform us as soon as possible so we can offer your place to another member.

FAQs

How will my membership be reinstated? You don’t need to do anything, we will automatically reinstate your membership with effect 1 August unless you have completed the Sequoia Suspension Request form and returned it to us before the 30 July 2020.

How will I be compensated for the remaining days I missed in March? The first Direct Debit payment for monthly membership (taken shortly after 1 August) or the renewal payment for annual membership will be adjusted to reflect the days you had paid for but missed in March.

Will the membership fees remain the same? Yes, there will be no change to the current membership fees.

Can I continue my suspension if I am not ready to return? Yes. You can continue to suspend your membership for a monthly charge of £40 for up to 6 months. If you have an questions regarding suspension, please contact our team on spamembership@thegrove.co.uk

Will there be restrictions on the social areas in Sequoia? Yes, there will be reduced capacities in both the Juice Bar and the Members Lounge. This will not be managed by a booking system but we ask you are considerate of other members and limit your usage of these areas to 30 minutes.

If I have loyalty vouchers that expire will these be extended? No membership vouchers will be extended.

Can I bring a guest with me to Sequoia? Sadly, we will not be able to accommodate guests until social distancing measures are relaxed.

Will I be able to upgrade my membership to include the Walled Garden? Due to the current timelines and capacity constraints, unfortunately we are unable to offer our normal walled garden membership supplement this year.

Will I be able to use my Walled Garden voucher from my membership pack? Yes you will be able to book a time slot with the resort reservations team but only if you have reinstated your Sequoia membership.

Is there anything else I need to know?

  • Since buffet style service is not currently practical, there will be no member’s breakfast in the spa but complimentary coffee available in the member’s lounge in its place.
  • If you have Glasshouse Breakfast Vouchers, this must be pre-booked as the capacity of the restaurant is currently reduced.
  • We will not be running the loyalty card incentive.
  • Personal Training will be available upon request with the gym team
  • Treatment bookings will currently all be 1 hour 20 minutes only and are bookable by calling 01923294294.
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