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New Sequoia Membership Categories & Loyalty Scheme

New Sequoia Membership Loyalty

From 1 July, you’ll receive a new Sequoia membership card which will double up as your loyalty card. Each time you sign in, just tap your card onto an intelligent reader on arrival to the spa and it will calculate how many times you visit.

We will run this new electronic loyalty mechanic alongside our existing card based loyalty format for the month of July. Loyalty benefits will continue to be measured using the existing paper format in July. We will provide a further update in next month’s newsletter.

New Book of Benefits

We have taken time to revise the book of benefits to reflect recent changes to The Grove.  Our new books are based on the duration of your membership and the categorisation has been inspired by the beautiful nature that surrounds the spa.

The revised categories are as follows:

Willow0 – 1 years
Silk2 – 4 years
Cedar5 – 9 years
Sequoia10+ years

On your next renewal, you’ll see some new membership vouchers to celebrate your continued loyalty at Sequoia, including:

  • 20%/30% off a Segway session
  • 50% off any nail service
  • 50% off a round of golf
  • Complimentary signature treatment
  • Member’s choice of complimentary dinner for two at The Stables, dinner for two at The Glasshouse, a signature treatment for one or a round of golf for one.

We hope you welcome the exciting new changes at Sequoia.

Book a table at The Glasshouse

Please note: Our restaurants are currently extremely busy, therefore if no availability is showing it means we are fully booked or dining is reserved for hotel residents only. Our restaurant diaries open 2 months in advance on the first day of the month.

We are extremely excited to re-open our renowned interactive food stations for a buffet dinner service. With the arrival of our new Executive Chef, Maarten Geschwindt, we will also be reinventing our weekend lunch offering. This will launch in Autumn meaning The Glasshouse will be closed for Saturday and Sunday lunch for just a little while. As soon as our chefs have curated the new menu, we’ll be in touch with all of the details.

Booking terms 

  • The Glasshouse experience is based on two hours from the time of reservation.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.

Book a table at The Stables

Please note: Our restaurants are currently extremely busy, therefore if no availability is showing it means we are fully booked or dining is reserved for hotel residents only. Our restaurant diaries open 2 months in advance on the first day of the month.

Booking terms

  • The Stables experience is based on two hours from the time of reservation.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.

Book a table at Madhu’s at The Grove

Please note: Our restaurants are currently extremely busy, therefore if no availability is showing it means we are fully booked or dining is reserved for hotel residents only. Our restaurant diaries open 2 months in advance on the first day of the month.

Booking terms

  • Madhu’s at The Grove experience is based on two hours from the time of reservation.
  • Children must be aged 4 or above.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.

Book Afternoon Tea

Please note: Our restaurants are currently extremely busy, therefore if no availability is showing it means we are fully booked or dining is reserved for hotel residents only. Our restaurant diaries open 2 months in advance on the first day of the month.

Booking terms

Afternoon Tea is available for hotel residents only on Friday, Saturday and Sunday.

  • For tables of five or more, please call our reservations team on 01923 296010.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.

Book a Table at Cinder at The Grove

Please note: Our restaurants are currently extremely busy, therefore if no availability is showing it means we are fully booked or dining is reserved for hotel residents only. Our restaurant diaries open 2 months in advance on the first day of the month.

Booking terms

  • Cinder at The Grove experience is based on 1 hour 45 minutes from the time of reservation for tables of 2, 2 hours for tables of 3 – 7 and 2 hours 30 minutes for tables of 8 and more.
  • For tables of 8 or more, please call our reservations team on 01923 296010.
  • Cinder at The Grove is available Wednesday – Sunday for dinner and Saturday – Sunday for brunch from 20 October 2021.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.
  • Children are welcome but please note, there is no children’s menu.

The Stables

Book A Table The Stables Restaurant at The Grove

The Glasshouse

Book A Table The Glasshouse Restaurant, Hertfordshire

Afternoon Tea

Book A Table Quintessential Afternoon Tea being served at The Grove

Book The Potting Shed

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Book a table at The Glasshouse

Please note: Our restaurants are currently extremely busy, therefore if no availability is showing it means we are fully booked or dining is reserved for hotel residents only. Our restaurant diaries open 2 months in advance on the first day of the month.

We are extremely excited to re-open our renowned interactive food stations for a buffet dinner service. With the arrival of our new Executive Chef, Maarten Geschwindt, we will also be reinventing our weekend lunch offering. This will launch in Autumn meaning The Glasshouse will be closed for Saturday and Sunday lunch for just a little while. As soon as our chefs have curated the new menu, we’ll be in touch with all of the details.

Booking terms 

  • The Glasshouse experience is based on two hours from the time of reservation.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.
Back

Book a table at The Stables

Please note: Our restaurants are currently extremely busy, therefore if no availability is showing it means we are fully booked or dining is reserved for hotel residents only. Our restaurant diaries open 2 months in advance on the first day of the month.

Booking terms

  • The Stables experience is based on two hours from the time of reservation.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.
Back

Book Afternoon Tea

Please note: Our restaurants are currently extremely busy, therefore if no availability is showing it means we are fully booked or dining is reserved for hotel residents only. Our restaurant diaries open 2 months in advance on the first day of the month.

Booking terms

Afternoon Tea is available for hotel residents only on Friday, Saturday and Sunday.

  • For tables of five or more, please call our reservations team on 01923 296010.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.
Back
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