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New Sequoia Membership Categories & Loyalty Scheme

New Sequoia Membership Loyalty

From 1 July, you’ll receive a new Sequoia membership card which will double up as your loyalty card. Each time you sign in, just tap your card onto an intelligent reader on arrival to the spa and it will calculate how many times you visit.

We will run this new electronic loyalty mechanic alongside our existing card based loyalty format for the month of July. Loyalty benefits will continue to be measured using the existing paper format in July. We will provide a further update in next month’s newsletter.

New Book of Benefits

We have taken time to revise the book of benefits to reflect recent changes to The Grove.  Our new books are based on the duration of your membership and the categorisation has been inspired by the beautiful nature that surrounds the spa.

The revised categories are as follows:

Willow0 – 1 years
Silk2 – 4 years
Cedar5 – 9 years
Sequoia10+ years

On your next renewal, you’ll see some new membership vouchers to celebrate your continued loyalty at Sequoia, including:

  • 20%/30% off a Segway session
  • 50% off any nail service
  • 50% off a round of golf
  • Complimentary signature treatment
  • Member’s choice of complimentary dinner for two at The Stables, dinner for two at The Glasshouse, a signature treatment for one or a round of golf for one.

We hope you welcome the exciting new changes at Sequoia.

Book a table at The Glasshouse

Booking terms 

  • The Glasshouse experience is based on two hours from the time of reservation.
  • For large bookings, please call 01923 296010. Please note: Additional guests cannot be added without contacting reservations in advance.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 10% service charge will be added to your bill.

Book a table at The Stables

Booking terms

  • The Stables experience is based on two hours from the time of reservation.
  • For tables of seven or more, please call our reservations team on 01923 296010.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.

Book Afternoon Tea

Booking terms

  • For tables of five or more, please call our reservations team on 01923 296010.
  • Notice of cancellation must be received at least 48 hours prior to the dining date to avoid a charge of £20 per person.
  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • We require a minimum of 48 hours notice to cater for dietary requirements.
  • Please note, a discretionary 12.5% service charge will be added to your bill.
  • The Lounges are reserved for residents only on Saturday and during peak periods such as Easter and Christmas.

 

Book a Table at Potting Shed

Booking terms

  • Multiple bookings using the same name and/or contact information, which are deemed to be related, may be cancelled.
  • For parties of five or more please call the restaurant reservations team on 01923 296010.
  • Please select the correct total number of guests, including children, when making your booking.
  • Please ensure any dietary requirements are specified in the comments section when making your booking.
  • Please note, a discretionary 12.5% service charge will be added to your bill.

The Stables

Book A Table The Stables Restaurant at The Grove

The Glasshouse

Book A Table The Glasshouse Restaurant, Hertfordshire

Afternoon Tea

Book A Table Quintessential Afternoon Tea being served at The Grove

Book The Potting Shed

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Book The Stables

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New Sequoia Membership Categories & Loyalty Scheme | The Grove

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