Terms & Conditions


Standard Hotel Cancellation Policy

Notification of booking cancellation must be received at least 48 hours prior to arrival date to avoid a one night charge.

Deposits

The card used to pay the deposit must be presented when taking the service unless it is a 3rd party agreement.

Seasonal Offers

£150 Non-refundable deposit is required at the time of booking. Notification of cancellation must be received at least 48 hours prior to arrival to avoid a charge of the outstanding balance for the first night.
This applies to:
Golf and Spa Break
Warner Bros. Studio Tour - Making of Harry Potter Break
Seasonal Breaks
Short Breaks
Detailed terms and conditions can be found at the foot of each page

fabulous friday

Offer is available on selected Fridays as displayed on the online availability calendar. Full payment is required at the time of booking, is non-refundable and-non-transferable. Offer cannot be used in conjunction with any other offer. Click here to check availability and make a reservation

Hot Date and Sunday Escapes

Full pre-payment is required for all Hot Dates and Sunday Escapes and is non-refunable.

Suite Dreams

Package is available Sunday - Thurday until 2 September 2013 and is subject to availability. Package is not available on August bank holiday weekend. Dinner allocation is per person and can be used at Colette's. Excludes beverages. For weekend reservations, please call Resort Reservations to check rates and availabililty.

Advance Purchase Rates

Full prepayment is required at time of booking, is non-transferable and non-refundable. 

Christmas and New Year

A 50% deposit is required at the time of booking. Notification of cancellation must be received by 25 November to avoid a charge of the outstanding balance for the stay.

Sequoia Spa Reservations

Non-residential guests must book either a full day or evening spa package. All treatments must be guaranteed with a credit card. Notification of Treatment cancellations must be received 24 hours prior to arrival to avoid a 100% charge. Notification of Day Spa Package cancellations must be received 72 hours prior to arrival to avoid a 100% charge.

Golf Reservations

Notification of Tee Time cancellation must be received 48 hours prior to arrival to avoid a 100% charge. For bookings of less than 4 players, The Grove reserves the right to fill remaining open slots within that tee time. Pace of play is based on 4.5 hours per 4-ball. During our summer season Pre-Twilight and Twilight Green Fees do not include use of the driving range, bag tag or yardage book. Golfers are welcome to purchase a pyramid of balls from £7 (55 balls) or £15 (150 balls).The Grove cannot confirm reservations until 30 days from the requested tee time. If you have not heard from us regarding your booking then it will automatically go through as confirmed. Should there be any problems with your booking, we will contact you to inform you and arrange an alternative date where possible. If on the day of play the course is closed due to inclement weather, we will happily reschedule or cancel your tee time. However, if you decide to tee off on such a day we will not offer any refunds or alternative tee times. If you have a voucher for golf, you must bring it with you on the day of play.

Dining Reservations

Some dining reservations require a deposit payable at the time of booking.
Cancellation must be received at least 24 hours prior to the dining date to avoid any charges and receive a refund. The charges applicable are £10 per person for The Lounges, The Glasshouse and Stables Restaurant or £25 per person for Colette's. We will endeavour to meet all your requests, however please note these are subject to availability.
Detailed terms and conditions for our monthly dining offers can be found at the foot of each page.

Guest Behaviour

The Grove reserves the right to exclude or eject any persons from an event or the hotel premises who it shall reasonably consider to be acting in a manner that is unlawful, offensive, threatening (actual or potential) to other guests or our personnel. We will also take action if we believe that the behaviour of individuals or an entire party may cause or does cause damage to our property or our guest’s or employee’s property. In certain instances the Client will be charged for any actual damage caused. Use of our swimming pools will not be allowed at events where alcohol is being served.

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